Job Profiles
- Accountant
- Bookkeeper
- Call Center Agent Inbound
- Call Center Agent Outbound
- Collections Agent
- Data Entry
- Graphic Designer
- Link Builder
- Pay Per Click Campaign Manager
- Programmer
- Search Engine Optimizer
- Virtual Assistant
- Webmaster
- Other
Call Center Inbound
Traffic Support is one of the top call centers in Cebu with the infrastructure in place to handle your Inbound call center needs. With redundant connectivity including an IPLC, reliable voice and data networks, and excellent on-site management we are capable of handling multi-channel phone, email, and chat inquiries.
Our inbound call center services fall into one of 4 categories:
Customer Service
- Customers call in with questions about their accounts, the companies products, complaints, or general inquiries.
Sales
- Customers call in response to marketing and advertising initiatives.
Technical Support
- Customers call in with questions about products, services,warranties, installation,maintenance and want agents within-depth product knowledge.
Order Processing
- Taking payment and assuring that products go to the customer
We partner with each client to build out manuals, scripts, and references for each campaign. With customized web based customer relationship management software we keep track of key metrics (call time, call volume, resolution) and are able to quickly benchmark each agents performance in real time. Call recording and other functionalities are also available. Traffic Support has an understanding of how to build a call center solution for each of the above categories.
Most important to the success of any campaign is the quality of people. It was no accident that we opened a call center Philippines, with the 3rd largest English speaking population in the world, similar educational structure, and an understanding of Western culture.
