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About the Company
Case Study
Step 1: Defining the clients needs
Providing the global advertising network MediosOne with 24 hour a day customer service, technical support and campaign managers.
Step 2: Process creation
- Establish a core team including supervisors capable of training new agents
- Map out shifts and responsibilities
- Create a customizable manual
- Create a glossary of industry specific terms
Attached in the PDF is the customized manual that was used to train agents, as a protocol for the campaign managers, and the Glossary that clarified industry specific jargon.
